Action

Available in Classic and VPC

This document describes the actions in the response component of a chatbot answer. Actions are common data for all components that define what to do when a component is clicked.

An action consists of the following five basic components.

• Postback
• Utterance
• Link
• Phone
• Welcome

These components allow you to set the chatbot's response to each feature in Chatbot Builder, and return the response results in JSON format.

Postback component

The Postback component posts text (postbackText) to the chatbot and displays the postback text as the user's chat.

Postback component response body

The following is the response body of the Postback component.

Postback component response example

The following is a sample response of the Postback component.

{
    "action": 
    {
        "type": "postback",
        "data": 
        {
            "postback": "Button Name",
            "postbackFull": "_T_Button Name" 
         }
    }
}

Utterance component

The Utterance component posts back text (postbackText) to the chatbot and displays the utterance text as the user's chat.

Utterance component response body

The following is the response body of the Utterance component.

Utterance component response example

The following is a sample response of the Utterance component.

{
    "type": "utterance",
    "data" : 
    {
        "utteranceId" : 1,
        "text" : "text show in chat window",
        "postback" : "postback text"
    }
}

Link component

The Link component navigates to its URL when the component is clicked.

Link component response body

The following is the response body of the Link component.

Link component response example

The following is a sample response of the Link component.

{
    "type": "link",
    "data" : 
    {
        "url" : "http://www.ncloud.com",
        "mobileUrl" : "http://m.ncloud.com"
    }
}

Phone component

The Phone component takes you to the dial page when you click the component.

Phone component response body

The following is the response body of the Phone component.

Phone component response example

The following is a sample response of the Phone component.

{
    "type": "phone",
    "data" :   
    { 
        "number" : "400-1111-1111", 
        "name" : "Customer service" 
    }
}

Welcome component

The Welcome component sends an open event when the component is clicked.

Welcome component response body

The following is the response body of the Welcome component.

Welcome component response example

The following is a sample response of the Welcome component.

{ 
    "type": "welcome", 
    "data" : 
    { 
        "postback" : "postback text, optional" 
    } 
}