Login
      Contents x
      Common client error troubleshooting (4xx)
        • Print
        • PDF
        Contents

        Common client error troubleshooting (4xx)

          • Print
          • PDF
          Article summary

          Available in Classic and VPC

          While using the CLOVA Studio service, you may encounter the following issues. Check the cause and solution for each issue and act accordingly.

          HTTP status codeCodeMessageCausesSolution
          40040000Bad requestInvalid requestCheck the API specification to check the request syntax
          40040001Invalid parameterInvalid request parameterAdjust values to fit the supported range of a parameter or correct errors in the API request format
          40040003Text too longRequest text too longReduce the length of the entered text so that it doesn't exceed the number of tokens the model can process, or lower the maximum tokens in the parameter and then request
          40040004Text emptyRequested with empty textFill in the empty content in the request body and then request
          40040005Unavailable output 1Request where results can't be provided due to internal policy-
          40040006Unavailable output 2Request where results can't be provided due to internal policy-
          40040009Unsupported functionRequested unsupported featuresCheck whether the request syntax supports tuningType or Chat completions/Completions
          40040080model not foundModel not foundRequest after checking the model name
          40040082model fade outModel deprecationChange to a supported model to request
          40140100UnauthorizedAuthentication failedCheck the permissions of the task's creator and requester
          40140101Invalid signatureInvalid request signatureReissue access token with valid client ID and client secret value
          40140102Invalid access tokenInvalid access tokenReissue access token with valid client ID and client secret value
          40140103Access token expiredAccess token expirationVerify and reissue access token
          40140104Invalid keyInvalid authentication keyReissue access token with valid client ID and client secret value
          40140170No subscription request history found. Please request a subscription to useCLOVA Studio subscription history can't be foundCheck whether the CLOVA Studio service is subscribed in the NAVER Cloud Platform console
          40340300ForbiddenServer operation deniedCheck permissions for requested features
          40340301No ownershipNo ownershipCheck permissions for requested features
          40440400Not foundRequested resource not foundCheck whether the request syntax is valid
          40640600Not AcceptableInvalid media formatCheck whether the media format is valid
          40840800Request timeoutRequest processing timeoutRetry the request
          41541500MediaType errorUnsupported media formatCheck whether the media format is valid
          41541501No multipart boundary Content-TypeRequest that requires multipart use but doesn't fit the formatRequest by changing it to the format you need for multipart use
          42942900Too many requestsToo many requestsTo avoid exceeding the maximum usage set according to the pre-announced Usage control policy check the relevant information in the response header at the time of request to control it within the maximum usage range or retry it using exponential backoff, etc.
          42942901Too many requests - rate exceededToo many requests (exceeding maximum usage)To avoid exceeding the maximum usage set according to the pre-announced Usage control policy check the relevant information in the response header at the time of request to control it within the maximum usage range or retry it using exponential backoff, etc.
          42942902Too many requests - overloadedToo many requests (traffic overload): Due to limited computing resources on GPU infrastructure, even if the user uses the service within the set maximum usage, processing delays or failures may occur depending on infrastructure conditions and traffic-
          Note

          Configuring your system to reference HTTP status codes helps ensure reliable operation.

          Was this article helpful?
          What's Next
          Change password!
          Changing your password will log you out immediately. Use the new password to log back in.
          Change profile
          Success!
          First name must have atleast 2 characters. Numbers and special characters are not allowed.
          Last name must have atleast 1 characters. Numbers and special characters are not allowed.
          Enter a valid email
          Enter a valid password
          Your profile has been successfully updated.
          Logout